Incident Manager

Real time information gathered from multiple sources and systems is key to keeping your parking operations run smoothly. System or apparatus downtime means such information is not available 24/7.

That’s why Spark developed Incident Manager. Minimize downtime and maximize your revenues: Incident Manager sends alerts or warnings to the right man in the right place. So that your systems stay up and running.

Minimize downtime
Incident Manager is an online multi-platform tool that provides centralized operation and control of your systems. You benefit from real-time hands-on control thanks to the inter-connectivity between car park facilities, systems and suppliers. Set up the system so that the right person gets the right information, system access or editing rights. Alert notifications, warnings and fast analytics and status reports are generated immediately. Streamline communications when you use Incident Manager as a communication platform between operators, service departments and car park assistants.

Monitor and respond instantly
Incident Manager is a not-to-be-missed tool if you’re looking to minimize downtime of your systems. No need for an operator or technician to be on site. Incident Manager pinpoints where an incident has occurred. Or else, using the user-friendly interface, your car park assistant can report an incident on his smartphone, tablet or computer. Incident reports are then automatically forwarded to the operator and service department, who can then identify the exact location of the incident. Communications regarding incidents are streamlined so that your operations – even if they comprise multiple facilities and shift workers – are run efficiently.

3 reasons to choose Incident Manager

•  Brings together information from multiple locations, systems, suppliers and more.
• Easy and secure reporting of incidents that can be accessed for active action by authorized persons.
• Draw up and export reports to Excel from your computer, smartphone or tablet.

How it works
Incident Manager identifies two types of users: the operator and the car park assistant. The operator can enter or edit items such as: car park, system specifications, suppliers and type of incident. The car park assistant gets to see these items as options. He ticks the relevant item or items for reporting an incident (1).

Figure 1: Reporting an incident in Dutch version of Incident Manager (MeldMan)

As soon as they’re logged in, the operator and the car park assistant get an overview of still outstanding incidents (2). They can get more detailed information – and edit this – by clicking on the relevant incident. Using the menu, the user can filter the information according to car park, supplier or system.

Figure 2: Overview of still outstanding incidents

If the operator or the car park assistant needs to report something that is of importance to everyone they can draw up a report within Incident Manager (3). This is then forwarded to all relevant people.

Figure 3: Reports

The Incident Manager interface (in Dutch known as Meldman.nl) is mobile friendly, scaling to the size of your smartphone or tablet (4).

Figure 4: Incident Manager on your smartphone

Contact
Request your free Incident Manager demo version or get in touch by sending an e-mail to Arie Pijp at ariepijp@spark-parkeren.nl, or call him on +31 70 31 77 005.
You can also fill out the contact form below and we’ll get in touch as soon as possible.